By placing an order on waterpaperdrink.com, you agree to these Terms and Conditions. Please read them carefully.
WaterPaperDrink is an independent heavy-goods delivery service. We shop selected Costco items and deliver them to your door. We are not affiliated with, endorsed by, or sponsored by Costco Wholesale.
Delivery is available only to addresses in our published FSA list (currently selected Richmond, BC postal codes). Orders outside the service area may be refused or cancelled with a refund of any card hold where applicable.
The checkout total is an estimate based on catalog prices. After shopping, card customers are charged goods + fees (subject to pre-auth cap). Cash / e-Transfer customers pay on delivery.
Windows are targets, not guarantees. Traffic, store stock, weather, and multi-stop routes may affect arrival. We email status updates at key steps (confirmation, shopping complete, optional on-the-way, delivered).
Costco stock changes. If an item is unavailable, we may substitute only with your consent, omit the item, or contact you. You are charged for items actually purchased on the receipt.
You may cancel free of charge before shopping starts. After shopping has started, a late-cancel fee (e.g. $8) may apply as disclosed in our admin/ops policy, and card holds may be voided or adjusted according to payment processor rules.
You must provide accurate address, buzzer, and access notes. Unsafe conditions, blocked access, or missing contact info may delay or cancel delivery. Stairs fees apply as selected at checkout.
To the fullest extent permitted by law, our liability for any order is limited to the fees you paid us for that order (not Costco product value already remitted for goods), except where prohibited. We are not responsible for manufacturer defects; Costco/product warranties apply as between you and those parties where applicable.
We send transactional emails (order status, delivery photos). Replies to those emails go to our operations inbox. Marketing messages, if any, will require consent where required by law.
We may update these Terms by posting a new version on this page. Continued use after changes means you accept the updated Terms.
Questions: use Contact Us on the store homepage, or reply to any order email.